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Frequently Asked Questions

What is the shelf-life of Emu Oil?

All products that contain Emu Oil, as well as other natural oils, should be stored at room temperature and never exposed to extreme heat or sunlight. An example of extreme heat would be leaving Emu Oil out by the pool all summer long, which would significantly reduce the shelf-life. Emu Oil can be stored in the refrigerator, however it must be brought back to room temperature for dispensing. Willow Springs Emu Oil is refined to a superior quality, meaning that all the peroxides have been removed and as a result, its shelf life is at least 18 months as per the expiry date stamp on the Emu Oil label. When refrigerated, the shelf-life can be extended to over 2 years.

How can I tell if Emu Oil is high quality?

100% pure Certified Fully Refined Emu Oil is a totally unique natural product. For best quality choose an oil that is cream to a straw colour, odourless, and very bland to the taste. A dark yellow, red or brown tint indicates a low quality product or a poor refining process. Some vendors use herbs or essential oils to cover up odours in lower quality emu oil. Peroxides cause the oil to break down and to deteriorate rapidly, reducing the shelf life. Our Emu Oil is odourless, virtually tasteless, ingestible, and has no peroxides.

Some of your Emu Oil products are priced higher than other companies. Can you explain why?

Comparing the prices of various companies’ Emu Oil products can be like comparing apples to oranges. We at Willow Springs formulate and manufacture all our products ourselves onsite. We use only natural based high quality ingredients. We use high percentages of Emu Oil and the other active therapeutic ingredients without the use of any chemical “fillers” or petroleum based ingredients. We believe that our Willow Springs Emu Oil products are superior to most other Emu Oil products available and very good value for your money. Please review our ingredients list on the “more info” link page for that product and compare our ingredients (listed in decreasing order of percentage) to other companies’ ingredients list.

How is your Emu Oil processed?

Adult Emus have a large pocket of fat on their back. The fat is vacuum packed, frozen and then sent to our refiner. The fat is first rendered into a crude oil before it is further refined to remove the impurities. However, this “crude Emu Oil” still has some coloration, taste, and odour. Our refiner uses a natural refining process to further filter and refine the Emu Oil twice more to remove all the impurities without reducing its natural moisturizing, skin penetrating, anti-inflammatory and therapeutic properties. The resulting Fully Refined Emu Oil is odourless, virtually tasteless and a cream to light straw colour. The highest quality oil is fully refined and is odourless, virtually tasteless, has no peroxides and can be ingested. This is the only Emu Oil that we sell and use in our Willow Springs Emu Oil products. Lower quality Emu Oils will have an odour and probably a dark yellow, red, or brown tint, and it will contain peroxides. Peroxides break down the Emu Oil and cause it to deteriorate rapidly, which reduces its shelf-life.

Why does my Emu Oil change appearance from time to time?

Emu Oil is naturally a creamy semi-solid consistency and only begins to liquefy above 24 degrees C. When your Emu Oil becomes very thick simply warm it under hot water. It will return to its natural consistency again when it cools. As ambient temperature varies, the consistency of Emu Oil will vary from thick at cold temperatures to completely liquid at high temperatures. If left undisturbed at room temperature for a number of weeks, Emu Oil can naturally divide into 2 fractions, one liquid and the other more solid, creamier form. The longer it is left, the more separation occurs. Together, these two fractions contain the entire benefits of Emu Oil. Separated, they do not contain all the beneficial components of the oil. Some companies offered only the top liquid component, touting it as the “best” of the Emu Oil; however, we now know much more about the oil and research has concurred that both fractions should be present to be most beneficial for softening skin and reducing pain and irritations. When your oil separates, simply shake it together.

What are the different grades of Emu Oil?

Health Canada and the USFDA still hasn’t developed a grading system for Emu Oil. Many vendors use the system set by the American Emu Association that defines three grades of Emu Oil: crude, once refined and fully refined. This system doesn’t tell you the exact quality of oil; it just tells you which category the Emu Oil is in. Even within the different grades of Emu Oil there are variances allowed. We adhere to the highest possible standards and allows only the purest oil from the best fat to be packaged for human use. This same high quality Emu Oil is used in all Willow Springs Emu Oil products. The best Emu Oil for human use should be “fully refined,” and not just filtered or refined. Even fully refined Emu Oil can have an “off” colour or taste and contain peroxides that cause the oil to deteriorate.

Do you use any artificial dyes in your Penetrating Deep Heat Cream? 

Absolutely not! Our Penetrating Deep Heat Cream is a light orange colour that absorbs into the skin without leaving a colour trace. The pain relieving ingredient capsicum from hot peppers, in this cream is a natural reddish-orange colour and imparts the light orange colour to our pain cream.

How does your product compare to the ingredients in Blue Stuff?

Our Penetrating Deep Heat Pain Cream contains high percentages of the active pain relieving ingredients: Emu Oil, MSM, Glucosamine, Menthol CMO, Boswellia, Capsicum and Camphor. The ingredients in our cream are far superior and in higher percentage to those in Blue Stuff, however our product costs less and it doesn’t contain any artificial ingredients or dyes. Our Deep Heat Pain Cream spreads easily, absorbs well into the skin and is very effective at relieving various types of pain.

Are there artificial fragrances or scents in your products?

No, we use only natural essential oils scents & flavours and ingredients in all our Willow Springs Emu Oil products. The ingredients are all listed on each product page within the description.   

What are some Emu Oil uses? 

Emu Oil is extremely versatile and can be used for deeply penetrating moisturizers for skin, and hair, as well has having anti-inflammatory and healing properties that make it great for arthritis and scars.  Emu oil can can also be used as a carrier for essential oils and CBD. 


If you have any further questions, contact us today!