At Willow Springs Emu Oil, we aim to make your shopping experience seamless. Below you’ll find details about our shipping rates, and procedures.

Shipping Rates:

• Orders between $125 and $500: FREE SHIPPING (Canada & Continental USA)
• Any orders under $125 or over $500 are subject to shipping charges which you may select yourself at checkout

Delivery Locations

• We ship within Canada, the USA, and internationally

NOTE: We do not currently ship to PO Boxes, due to the Canada Post strike, please provide a valid street address to avoid delays, including your email address and phone number (for shipping purposes).

US & International Orders:

Shipping timelines vary for US and international orders. Additional duties or taxes may apply, which are the responsibility of the customer.

Order Processing:

Orders are processed within 1-3 business days, excluding weekends and holidays. You will receive a confirmation email once your order has been placed

Delivery Times:

Delivery times depend on your location and the selected shipping method.

Typical delivery times are:

• Canada: 2-7 business days
• USA: 5-10 business days
• International: Typically 10-21 business days (Varies by destination)

Shipping Confirmation:

You will receive a tracking number via email as soon as your order ships, which you can use to check the status of your delivery.

Damaged or Lost Shipments:

In the rare event of damage or loss during shipping, please contact us immediately at info@willowspringsemuoil.ca. We will help you work with the carrier to resolve the issue and provide a suitable solution.

Returns or Refunds:

Please visit our Returns & Refunds page.

Contact Details:

Please contact us if you have any questions.

• Hours: Monday to Friday: 10am – 2pm PST
• Phone: 1-888-916-7413 (Toll-free in Canada & USA)
• International Orders: 1-250-338-0756
• Email: info@willowspringsemuoil.ca

Our team is here to assist and ensure your order reaches you without issues.

Thank you for choosing Willow Springs Emu Oil!