Shipping Information
At Willow Springs Emu Oil, we aim to make your shopping experience seamless. Below you’ll find details about our shipping rates, and procedures.
Shipping Rates:
- Orders between $125 and $500: FREE SHIPPING
- Any orders under $125 or over $500 are subject to shipping charges which you may select yourself at checkout
Delivery Locations
- We ship within Canada, the USA, and internationally
NOTE: We do not currently ship to PO Boxes, due to the Canada Post strike, please provide a valid street address to avoid delays, including your email address and phone number (for shipping purposes).
US & International Orders:
Shipping timelines vary for US and international orders. Additional duties or taxes may apply, which are the responsibility of the customer.
Order Processing:
Orders are processed within 1-3 business days, excluding weekends and holidays. You will receive a confirmation email once your order has been placed
Delivery Times:
Delivery times depend on your location and the selected shipping method.
Typical delivery times are:
- Canada: 2-7 business days
- USA: 5-10 business days
- International: Typically 10-21 business days (Varies by destination)
Shipping Confirmation:
You will receive a tracking number via email as soon as your order ships, which you can use to check the status of your delivery.
Damaged or Lost Shipments:
In the rare event of damage or loss during shipping, please contact us immediately at info@willowspringsemuoil.ca. We will help you work with the carrier to resolve the issue and provide a suitable solution.
Returns or Refunds:
Please visit our Returns & Refunds page.
Contact Details:
Please contact us if you have any questions.
Hours: Monday to Friday: 10am – 2pm PST
Phone: 1-866-338-8227 (Toll-free in Canada & USA)
International Orders: 1-250-338-0756
Email: info@willowspringsemuoil.ca
Our team is here to assist and ensure your order reaches you without issues.
Thank you for choosing Willow Springs Emu Oil!